No products in the cart.
Refund policy
Refund Policy is an Undertaking document between Livex Lighting Shop and prospective valued customers. This shall prescribe the nature of the Refund policy thatLivex Lighting Shop offers for creating a trusted community of consumers for its products.
If you are not entirely satisfied with your purchase we are here to help!
Thank you for shopping with Livex Lighting Shop!
1. CANCELLATION POLICY
Cancellation before shipment
(Only valid on orders that have not been printed or are not under the process of creation):
If the order or the item(s) that you want to cancel have not been sent for print or are not in the process of creation, you can write to our customer support team at [email protected] . Exceptionally in such cases, the order will be canceled, and the money will be refunded to you within two (2) working business days after the cancellation request is duly processed by us.
How will I get refunded for the canceled orders and how long will this process take?
In case of cancellation before print and creation of a product, we will process the refund within two (2) working business days with your original form of payment. It might take up to six(6) to eight(8) weeks to show on your credit card.
2. REFUND POLICY
What’s your return policy?
Livex Lighting Shop offers to its valuable consumer products customized products at par excellence and hence if the Products are sent for Print or is under the process of creation we are unable to offer returns or exchanges since they are produced with perfection on demand, although if there is something wrong with your order kindly reach out to us [email protected] on how to proceed ahead.
Which are the items that cannot be returned/ exchanged even in exceptional cases?
Returns will not be accepted under the following conditions:
Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
Order Number is tampered with.
Product is used or altered
If the request is initiated after 3 business days of order delivery
Do you offer refunds?
At Livex Lighting Shop, we pride ourselves on unparalleled product quality. Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit or you have received the wrong item on the products’ arrival, you can request a store credit refund option.
If any of the above two conditions are met, we apologize and ensure to provide you with Store Credit, and you can follow simple steps to initiate your store credit:
Please contact us at [email protected]
Provide us with photos of the wrong/ damaged products
Kindly wait for our response we will reach out to you within two(2) business days
I want to get a refund because I don’t want the product anymore!
We’re sorry to hear that you wish to return/ cancel your order. Our refund policy doesn’t cover buyer’s remorse so we won’t be able to issue you a refund for the order. Thank you for understanding.
Can I exchange an item for a different size/color?
Dear Customer, regretfully we are unable to extend the exchange services for our products presently. However, if you are unable to determine which size would fit you better, do check out our sizing charts—we have one for every item listed on our store, in the product description section.
In extremely rare cases, an item you have ordered turns out to be mislabelled, reach out to us at [email protected] within 3 days after receiving your order, including your order number and pictures of the mislabelled item and we would be happy to send you a new one “Hassle-free” or issue a store credit refund!
3. ORDERS LOST IN TRANSIT:
How can I track my order?
Livex Lighting Shop provides a dedicated 24/7 tracking of your product through Aftership or our own tracking page, where you can check live status updates of your ordered product. You will receive timely step-by-step updates of your product to make delivery swift for our customers to reduce instances of carrier errors on a real-time basis.
My Shipping address was incorrect what to do now?
We’re sorry to hear that the address was incorrect. The package should be sent back to us and we’ll update the shipping address and reship it for you. Please note that you’d be responsible for the additional shipping costs. Thank you for understanding.
The tracking status shows “delivered”, but I haven’t received my items. What should I do?
We’re sad to hear that you haven’t received your order yet. Our team checked the shipment’s status and we see that the carrier has marked it as delivered. We recommend you inquire if any additional details were left by the delivery staff or reach out to your local post office or check in with your neighbors to provide additional detail if they have seen the package. Please note that we don’t cover refunds due to carrier errors. Thank you for understanding.
Refund Policy is an Undertaking document between Livex Lighting Shop and prospective valued customers. This shall prescribe the nature of the Refund policy thatLivex Lighting Shop offers for creating a trusted community of consumers for its products.
If you are not entirely satisfied with your purchase we are here to help!
Thank you for shopping with Livex Lighting Shop!
1. CANCELLATION POLICY
Cancellation before shipment
(Only valid on orders that have not been printed or are not under the process of creation):
If the order or the item(s) that you want to cancel have not been sent for print or are not in the process of creation, you can write to our customer support team at [email protected] . Exceptionally in such cases, the order will be canceled, and the money will be refunded to you within two (2) working business days after the cancellation request is duly processed by us.
How will I get refunded for the canceled orders and how long will this process take?
In case of cancellation before print and creation of a product, we will process the refund within two (2) working business days with your original form of payment. It might take up to six(6) to eight(8) weeks to show on your credit card.
2. REFUND POLICY
What’s your return policy?
Livex Lighting Shop offers to its valuable consumer products customized products at par excellence and hence if the Products are sent for Print or is under the process of creation we are unable to offer returns or exchanges since they are produced with perfection on demand, although if there is something wrong with your order kindly reach out to us [email protected] on how to proceed ahead.
Which are the items that cannot be returned/ exchanged even in exceptional cases?
Returns will not be accepted under the following conditions:
Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
Order Number is tampered with.
Product is used or altered
If the request is initiated after 3 business days of order delivery
Do you offer refunds?
At Livex Lighting Shop, we pride ourselves on unparalleled product quality. Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit or you have received the wrong item on the products’ arrival, you can request a store credit refund option.
If any of the above two conditions are met, we apologize and ensure to provide you with Store Credit, and you can follow simple steps to initiate your store credit:
Please contact us at [email protected]
Provide us with photos of the wrong/ damaged products
Kindly wait for our response we will reach out to you within two(2) business days
I want to get a refund because I don’t want the product anymore!
We’re sorry to hear that you wish to return/ cancel your order. Our refund policy doesn’t cover buyer’s remorse so we won’t be able to issue you a refund for the order. Thank you for understanding.
Can I exchange an item for a different size/color?
Dear Customer, regretfully we are unable to extend the exchange services for our products presently. However, if you are unable to determine which size would fit you better, do check out our sizing charts—we have one for every item listed on our store, in the product description section.
In extremely rare cases, an item you have ordered turns out to be mislabelled, reach out to us at [email protected] within 3 days after receiving your order, including your order number and pictures of the mislabelled item and we would be happy to send you a new one “Hassle-free” or issue a store credit refund!
3. ORDERS LOST IN TRANSIT:
How can I track my order?
Livex Lighting Shop provides a dedicated 24/7 tracking of your product through Aftership or our own tracking page, where you can check live status updates of your ordered product. You will receive timely step-by-step updates of your product to make delivery swift for our customers to reduce instances of carrier errors on a real-time basis.
My Shipping address was incorrect what to do now?
We’re sorry to hear that the address was incorrect. The package should be sent back to us and we’ll update the shipping address and reship it for you. Please note that you’d be responsible for the additional shipping costs. Thank you for understanding.
The tracking status shows “delivered”, but I haven’t received my items. What should I do?
We’re sad to hear that you haven’t received your order yet. Our team checked the shipment’s status and we see that the carrier has marked it as delivered. We recommend you inquire if any additional details were left by the delivery staff or reach out to your local post office or check in with your neighbors to provide additional detail if they have seen the package. Please note that we don’t cover refunds due to carrier errors. Thank you for understanding.